(The slightly less exciting, but very important bit)
Welcome to Sweet Freedom — where we believe life’s better drizzled! By browsing or shopping on our website (the “Site”), you’re agreeing to play by our rules. Don’t worry — we’ve kept them short, sweet, and mostly sensible.
1. Who We Are
We’re Sweet Freedom Ltd, a proudly independent, B-Corp certified business based in the UK. Our mission: make deliciously natural, plant-based sweetness that’s kinder to you and the planet.
If you need to contact us about anything below, email us at admin@sweetfreedom.co.uk — we promise a real human (probably with syrup on their keyboard) will get back to you.
2. Using This Site
By using our website, you agree to:
Not do anything weird, illegal, or robot-like (bots, we see you 👀).
Use the site responsibly and respectfully — no hacking, scraping, or mischief.
Be at least 18 years old to make purchases (or have permission from a responsible grown-up).
We do our best to keep the site updated and error-free, but occasionally the internet does its thing. If a typo sneaks in or a product price looks suspiciously like the cost of a small island, we reserve the right to correct it.
3. Orders & Payments
When you hit “checkout,” you’re making an offer to buy our products. Once we confirm your order, that’s when the fun (and the legally binding bit) begins.
Payments are processed securely, and all prices include UK VAT where applicable. Delivery times are estimates — our syrups flow fast, but couriers sometimes don’t.
If something goes wrong with your order, we’ll make it right — just drop us a message. If you’re rude, we might take an extra sip of coffee before replying.
4. Refunds & Returns
Changed your mind? It happens. If your order arrives damaged, incorrect, or you’re just not feeling it, email admin@sweetfreedom.co.uk within 14 days and we’ll sort it.
We can’t take back opened food products (even if you “only tasted a bit”), but we always want you to be happy — so we’ll do our best to help.
5. Intellectual Property
Everything on this site — words, images, recipes, and even our irresistible puns — belongs to Sweet Freedom Ltd. Please don’t copy, reproduce, or remix our content without permission (unless you’re writing a glowing review — then go wild).
6. Allergens & Product Info
We take allergen safety seriously and clearly label everything, but if you have a specific dietary concern, check the label or contact us before ordering. We’re palm oil free, nut-free, and proud — but we’re still human, so double-check if in doubt.
7. Liability
We’ll do everything we can to keep you safe, but Sweet Freedom Ltd isn’t liable for losses that aren’t our fault (e.g., internet outages, courier delays, or your cat knocking over your syrup).
Basically: drizzle responsibly.
8. Changes to These Terms
We might tweak these terms occasionally (usually after too much coffee and a legal review). Keep checking back — any updates will apply once they’re posted.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled by UK courts — hopefully over a nice hot chocolate.
10. Final Drizzle
By using this site, you agree to all the above. We know it’s not the most thrilling read, but think of it like fibre: not always exciting, but good for you in the long run.
Thanks for supporting a small, syrup-loving, planet-friendly business. Now go forth and drizzle more.